Brain Support Network is hiring a brain donation case manager. This part-time administrative position, based in the San Francisco Bay Area, will help families facilitate brain donations for purposes of final diagnosis and medical research. Donating families are located anywhere in the United States.
Job Duties and Responsibilities
1. Prepare detailed instructions for families, advising them on required paperwork, and facilitating communication between all parties.
- Maintain online donor case information including all contacts, emails, notes from phone conversations, instructions and other donation-related documents until brain donation is completed.
- Prioritize urgent brain donations (near-death or post-mortem) and advance planning brain donations. For urgent cases, immediate response to the family is required. For non-emergencies, case manager is expected to maintain prompt communications, as needed, until the brain donation.
- Research resources for brain donation in the donor’s area such as funeral home and pathology resources via internet search, phone and email.
- Recommend changes to supervising manager and co-workers to improve on brain donation procedures. Use components of several previous brain donation instructions to develop new, personalized instructions for each family.
2. Respond to email and phone inquiries, and counsel families interested in the process of brain donation by providing relevant information.
3. Share with donor families BSN’s request to “Pay it forward” through memorial donations and/or honorary donations to ensure BSN can continue our work.
4. Develop and maintain online spreadsheets of resources throughout the US for pathology services and cooperative funeral homes with whom we can partner in the future.
5. Suggest ways to improve our processes and maintain listing of frequently asked questions.
- California residency. Preferably San Francisco Bay Area.
- Strong attention to detail to ensure accuracy and prevent errors that disrupt the family during their grieving period.
- Ability to work independently and check own work for errors.
- Demonstrated strong communication skills, both via phone, text and email.
- Experienced at managing multiple priorities and achieving time-sensitive targets.
- Strong multi-tasking and organizational skills and ability to prioritize tasks to complete donations timely and accurately.
- Strict adherence to donor/family confidentiality.
- Ability to speak compassionately with families about death and dying.
- Fluency with Google Drive, Google Search, Gmail, Microsoft Word, and Adobe Acrobat.
- Must own a personal computer, cell phone and land-line telephone (optional) to complete tasks. BSN can supply a Windows laptop, if needed.
- Computer, internet, phone and cell phone expenses are not reimbursed by BSN. A stipend is given to offset cell phone expenses at regular intervals of number of hours worked.
- Completion of Associate or Bachelor’s degree.
Employee Classification and Work Hours
- Part-time employees are not eligible for benefits or over-time pay.
- Work hours are between ten and thirty hours per week, spread out over several days including one weekend day, when necessary. Never more than 40 hours per week.
- Flexible schedule – Adaptable to caseload fluctuations and prepared to provide rapid response time in urgent situations and timely response for advance planning requests.
- Contacts with businesses are performed during normal work week, Monday – Friday, 7:00 am – 5:00 pm (EST and PST).
- Outreach to families is best performed at preferred times specified by family member or designated contact person for the family, typically between the hours of 7:00 a.m. – 9:00 p.m, daily.